Terms of service
Overview
This website is operated by VANTGE. Throughout the site, the terms “we”, “us” and “our” refer to VANTGE.
These Terms of Service apply to your use of our website and to purchases made through our online store.
By accessing our website or purchasing from us, you agree to these Terms together with our Privacy Policy, Refund Policy and Shipping Policy.
Eligibility
You must be legally capable of entering into a binding agreement to purchase through our website.
Some VANTGE products contain caffeine and may not be suitable for everyone. Please read all product labels, directions, warnings and ingredient information before use.
Product Information
We make reasonable efforts to ensure that product descriptions, ingredients, nutritional information, images and pricing shown on our website are accurate.
Product packaging, appearance or information may occasionally change. Where there is any difference between website information and the physical product label, please refer to the current product label and contact us if you have any questions.
VANTGE products are food/sports nutrition products and are not intended to diagnose, treat, cure or prevent disease.
Individual responses to supplements vary and we do not guarantee specific performance, recovery, sleep or other outcomes.
Use of Products
Products must be used in accordance with the directions and warnings shown on the packaging.
Customers are responsible for considering whether a product is appropriate for their individual circumstances.
If you are pregnant, breastfeeding, taking medication, have a medical condition, are sensitive to caffeine, or have concerns about using a product, seek advice from an appropriate healthcare professional before use.
Athletes subject to anti-doping rules remain responsible for substances they consume. Where a product is HASTA Certified, this should be understood in accordance with HASTA’s certification program and does not replace an athlete’s own responsibilities under applicable anti-doping rules.
Orders
Placing an order constitutes an offer to purchase from VANTGE.
An order is accepted once payment has been successfully processed and we confirm the order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable
- pricing or product information contains an obvious error
- we reasonably suspect fraud or unauthorised payment
- an order breaches these Terms
If we cancel an order after payment has been taken, we will refund the relevant amount.
Pricing and Payment
Prices displayed on our website are in Australian dollars unless otherwise stated.
Applicable shipping charges will be displayed at checkout before payment.
Customers ordering from New Zealand may be responsible for customs charges, import duties, taxes or other government charges that apply to their order.
Promotional offers, discount codes and pricing may be changed or withdrawn at any time, subject to applicable law.
Shipping
Orders are shipped in accordance with our Shipping Policy.
Delivery timeframes are estimates and may be affected by carrier delays, customs processing and other circumstances outside our reasonable control.
Please ensure that the delivery information provided at checkout is accurate.
Returns and Refunds
Returns, refunds and replacements are handled in accordance with our Refund Policy and your rights under the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.
Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Depending on the circumstances, you may be entitled to a refund, replacement or other remedy where a product fails to meet an applicable consumer guarantee.
Nothing in these Terms is intended to limit any rights available to you under Australian law.
Intellectual Property
The VANTGE name, logos, product names, product designs, website content, photography, video, graphics, written material and other brand assets are owned by or licensed to VANTGE.
They may not be copied, reproduced, distributed, modified or used commercially without our prior written permission, except where permitted by law.
Reviews, Feedback and User Content
If you submit a review, testimonial, photograph, video or other content to us, you confirm that you have the right to provide that material.
We may request permission to use customer or athlete content for VANTGE marketing. We will not imply an endorsement or commercial relationship beyond what has actually been agreed.
We reserve the right to remove content from our website that is unlawful, misleading, abusive, defamatory or otherwise inappropriate.
Website Use
You must not use the VANTGE website:
- for unlawful purposes
- to interfere with the website or its security
- to introduce malicious software
- to impersonate another person
- to scrape, reproduce or commercially exploit website content without permission
- to violate the rights of VANTGE or another person
Third-Party Services
Our website may use services provided by third parties, including Shopify, payment providers, shipping providers and analytics platforms.
Those services may be governed by their own terms and privacy policies.
Purchases from VANTGE are made directly with VANTGE, not Shopify.
Limitation of Liability
To the maximum extent permitted by law, VANTGE is not responsible for indirect or consequential loss arising from use of our website or products where that liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot be excluded under Australian law, including applicable rights under the Australian Consumer Law.
Privacy
Personal information is handled in accordance with our Privacy Policy.
Our store is hosted by Shopify and information may also be processed by Shopify and other service providers necessary to operate our business and fulfil orders.
Changes to These Terms
We may update these Terms from time to time.
The current version will always be available on this page. Material changes will apply from the date stated in the updated Terms and will not remove rights that have already arisen under applicable law.
Governing Law
These Terms are governed by the laws of South Australia, Australia.
You and VANTGE submit to the jurisdiction of the courts of South Australia and any courts entitled to hear appeals from them, subject to any rights you may have under applicable consumer law.
Contact
Questions about these Terms can be sent to:
VANTGE
contact@vantge.com
Adelaide, South Australia
Australia