Shipping policy
At VANTGE, we aim to get your order packed and on its way as quickly and safely as possible.
Order Processing
Orders are generally processed and dispatched within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
During major launches, promotions or peak periods, processing times may be slightly longer.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are:
- Australia: 3–7 business days
- New Zealand: 7–15 business days
These delivery times are estimates only and may vary depending on your location, carrier delays, customs processing, weather or other circumstances outside our control.
Shipping Costs
We offer flat-rate shipping for orders within Australia and to New Zealand.
- Australia: Flat-rate shipping
- New Zealand: Flat-rate shipping
The applicable shipping charge will be shown at checkout before you complete your order.
Order Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information so you can follow your parcel.
Please allow some time for tracking to update after your parcel has been collected by the carrier.
Incorrect Shipping Details
Please check your delivery details carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at contact@vantge.com. We’ll do our best to update the address before the order is dispatched, but we cannot guarantee changes once the parcel has entered the carrier network.
Additional shipping costs may apply if an order needs to be resent due to incorrect or incomplete delivery information provided at checkout.
Lost, Delayed or Damaged Parcels
If your parcel appears to be significantly delayed, lost in transit or arrives damaged, please contact us and we’ll help investigate the issue with the shipping carrier.
For damaged orders, please contact us within 7 days of delivery and include your order number and photos of the parcel and affected products where possible.
If tracking shows your parcel as delivered but you cannot locate it, please first check around the delivery location and with anyone else at the address. If you still cannot find it, contact the carrier and VANTGE so we can help investigate.
New Zealand Orders
Orders shipped to New Zealand may be subject to customs processing, import duties, taxes or other charges imposed by New Zealand authorities.
Any applicable import duties, taxes or customs charges are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause additional delivery delays.
Contact Us
If you have any questions about shipping or delivery, contact us at:
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