Refund policy

We want you to be confident ordering from VANTGE.

We offer a 30-day return period from the date your order is delivered.

To be eligible for a change-of-mind return, the product must be unopened, unused, in its original packaging and in resalable condition. Proof of purchase may also be required.

Due to the nature of ingestible products, we are unable to accept change-of-mind returns for products that have been opened or used.

To request a return, contact us at contact@vantge.com within 30 days of receiving your order.

Please do not send products back without contacting us first. If your return is approved, we will provide instructions on where to send it.

Unless the product is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.

Damaged, faulty or incorrect orders

Please check your order when it arrives.

If your order is damaged, defective, incorrect or you believe there is another issue with the product, contact us as soon as possible at contact@vantge.com and include your order number and, where relevant, photos of the issue.

We’ll assess the situation and work with you to make it right.

Where a product is faulty or otherwise covered by your rights under Australian Consumer Law, VANTGE will cover reasonable return shipping costs and provide the appropriate remedy.

Change of mind

We may accept change-of-mind returns within 30 days provided the product is unopened, unused and in its original condition.

Opened or used supplements cannot be returned simply because you have changed your mind.

Original shipping charges are generally non-refundable for change-of-mind returns.

Sale items and gift cards

Change-of-mind returns are not available on final-sale items.

Gift cards are non-refundable except where required by law.

This does not affect any rights you may have under Australian Consumer Law.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please contact us to arrange an eligible return and place a new order separately.

Refunds

Once we receive and inspect your approved return, we’ll let you know whether the refund has been approved.

Approved refunds will be returned to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may take additional time to show the funds in your account.

If more than 15 business days have passed since your refund was approved, please contact us at contact@vantge.com.

Australian Consumer Law

Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.

For major problems with a product, you may be entitled to a replacement or refund. For other problems, you may be entitled to have the product repaired or replaced where applicable.

For any questions about returns or refunds, contact us at contact@vantge.com.

I’d use something very close to this. The biggest changes I’d make from your current version are removing irrelevant Shopify language about clothing tags, flowers, hazardous liquids, beauty products, etc., and making it crystal clear that opened supplements aren’t returnable for simple change of mind.